Frequently Asked Questions

Our Optics and Photonics Catalog & Resource Guide is distributed annually, including nine translated catalogs and two regionalized catalogs. Please enter your information in our Catalog Request page to receive a catalog by mail.

We are sorry to see you go! To unsubscribe from our catalog mailing list, please complete the short form on our Catalog Unsubscribe page. You will need the customer number from the back cover of your catalog in order to proceed.

• For standard items, use our Quick Quote Tool with the SKU #
• To customize a standard product, submit a Modified Standard form
• For fully custom builds, complete our Advanced Manufacturing form

If you call our Sales Department to make an order, you can make your payment with a credit card, check, money order, wire transfer, or Purchase Order (if a Net 30 account has been established with Edmund Optics).

If you are purchasing products on the website, you can make your payment with a credit card or Purchase Order (if a Net 30 account has been established with Edmund Optics).

A Purchase Order is the assigned number that a company with an established credit line with EO can use to place a Net 30 order. This purchase order/credit line allows the customer 30 days to pay for their order.

If you would like to establish a line of credit with Edmund Optics, please review our Terms and Conditions page and then contact a member of the Sales Department.

We collect sales tax on shipments to AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, MA, MD, ME, MI, MN, NC, NE, NJ, NM, NY, OH, OK, PA, SC, TN, TX, VA, VT, WA, and WI addresses, unless the purchaser supplies us with a signed official state resale certificate or sales tax exemption certificate with the order. Purchasers outside the aforementioned states are responsible for their state or local sales/use tax and any other taxes payable by reason of this transaction.

Sales tax is charged on shipping to CT, DC, FL, GA, MI, MN, NC, NE, NJ, NM, NY, OH, PA, SC, TN, TAX, VT, WA, and WI.

If you would like more information please contact a member of our Sales Department.

Look for the word Volume next to the price of the stock number. Clicking Volume will show you the volume discounts based on the quantity ordered. Additionally, you can find the volume pricing for a stock number under the price after clicking on a the product name.

Yes, Edmund Optics offers volume discounts for both stock and custom products. You can request a volume quote for stock components or contact our Product & Application Support Team for custom products.

All International Orders are forwarded to our International Department for processing. Most International Orders ship same day; however, additional paperwork may be required prior to the order shipping out. Edmund Optics will not ship an order until all items are available to be shipped. If there is a backordered item, we will not ship the entire order until the backordered item is in stock.

If the items are in stock, orders placed via UPS before 6:30 P.M EST (Monday-Friday) and 12:45 P.M. EST Saturday ship out the same day.

An email is sent out daily at 9:00 PM EST to all customers who have had products ship out each day. If you did not receive your tracking number you can email our Sales Department staff or call the regional office closest to you to request the tracking number.

Shipping time will vary for each state. Please contact our Sales Department to discuss the delivery time to your location.

If you have any questions about the quantity available of a certain product, please contact our Sales Department.

You can email our Sales Department staff or call the regional office closest to you to request an invoice.

If the item you are looking for is out of stock, please contact our skilled Product & Application Support Team to assist you in selecting a replacement or to find out when the item will be back in stock.

Once an order is placed with Edmund Optics, we continually work on improving all delivery dates. You may contact our Sales Department to discuss the urgency of your needs.

For custom requirements manufactured to your exact specifications, we recommend working directly with one of our trained Optical Engineers.

If your application requirement falls just outside of our catalog offering, we can quickly and easily modify one of our thousands of stock products on hand. You can visit our Optical Prototyping page to get started or contact our Product & Application Support Team for more help.

VIP stands for Vision Integration Partners. Our VIPs have joined with us to make integrating Edmund Optics' machine vision optics, illumination and hardware easier than ever before. Customers will no longer have to compromise between optical performance and local integration. Learn more about VIPs in your region here: www.edmundoptics.com/vip.

Becoming a VIP entitles you to free technical support from our experienced engineers, collaborative marketing opportunities, lead referrals, and VIP discounts on imaging optics and accessories. If you are interested in receiving all of these perks, complete our short VIP application and we will contact you.

If you have any comments, questions, or concerns, you can reach any of our experienced staff through Email, Phone, or Live Chat.

Edmund Optics is happy to supply you with the Material Safety Data Sheets (MSDS) of products that you bought from us. Please contact our Sales Department with the stock number you need the MSDS for.

For custom requirements manufactured to your exact specifications, we recommend working directly with one of our trained Optical Engineers. Call 1-800-363-1992 ext. 6852 and ask to speak with a Product Support Engineer or simply e-mail to techsup@edmundoptics.com.

Application requirements falling just outside of our standard catalog offering can often be addressed by quickly and easily modifying one of our thousands of stock products on hand. Visit our Optical Prototyping page to see how Edmund Optics can help with your modification needs. You can start your request using our Modify a Lens, Modify a Mirror, or Modify a Window or Filter forms. If you have more questions, please contact our Product Support staff.

Our Product & Application Support Team team is happy to help with any questions you have about our products. They will be happy to find the products you need for your next application.

At Edmund Optics, we are committed to making sure you are completely satisfied. If you would like to return a product within 30 days of purchase, you will need to obtain a return authorization number from our Sales Department and return the product with the original packaging and return authorization number clearly noted on the shipping carton. If you would like more information, please read our full Return Policy or contact a member of our Sales Department.

Items must be received in their original manufacturers packaging. All returns go through an inspection. If our Quality Assurance Department determines something is wrong with the product, our Sales Department will contact you and let you know if we will accept the item or if a restocking fee will be charged and what the percentage will be. Our minimum restocking fee is 25%. Items found to be defective are accepted for repair or replacement for a period of one year from the invoice date. If you would like more information, please read our full Return Policy or contact a member of our Sales Department.

Yes! Edmund Optics products have a one year warranty, unless a manufacturer's warranty exceeds that.

If your unit is out of warranty but needs repairs, please contact a member of our Sales Department for repair information.

Edmund Optics, Inc. (EO) and its global subsidiaries recognize the importance of your privacy. Edmund Optics collects information about users' activities during their visits to our websites and interactions with our staff. These activities include, but are not limited to: registration, requesting a catalog, placing an order, requesting a quote, responding to a promotion and other communications via letter, phone, fax and email. The information collected may include name, company, mailing address, email address, phone and fax numbers, and other demographic/firmographic information. If you would like to know more about the information Edmund Optics collects and how it is used, please read our Privacy Policy.

Yes. My Account allows our customers to enjoy fast checkouts, view their web order history, create and share saved lists, access exclusive content, and much more!

Yes! If your email address has changed, you can update your information using our Account Profile tool in My Account. However, you cannot use an email address that already has a My Account associated to it. If you have questions, please contact our Web Team.

To change your password for My Account, please use our Account Profile tool. If you've forgotten your password to My Account, please use our Forgot your Password tool to reset your password.

Please use our Forgot your Password tool to reset your password for My Account.

Yes! My Account users can access the online orders they have made with the Past Orders page. This functionality does not allow customers to see any orders made through phone or fax. If you need a sales receipt from a previous order made with our Sales Department, please contact our Sales Department.

We apologize that you ran into an error on the website. Please fill out a Contact Us report and we will address the issue.

If you know the stock number of the product you are looking for, type the number into the search bar at the top of the website and you will be forwarded to that product page.

If you know the product name, type that into the search bar at the top of the website and you will be given a list of links to choose from.

If you know what category (optics, optomechanics, lasers, etc.) that the product resides in, please consult our Products page to see a list of items in that category.

If you experience difficulty, please contact a member of our Product & Application Support Team to help you find what you are looking for.

Each stock number includes a specification which includes its RoHS compliance or non-compliance. Additionally, you can put the stock number into our RoHS Lookup tool to get the status of the product you are looking for.

If you are inquiring about the ECCN number to export the product, please contact a member of our International Department by phone (856-547-3488 ext. 6006) or email (intl@edmundoptics.com) so they can provide you with the necessary export paperwork and ECCN number.