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Product Support Engineer


Brief Summary:

This role involves telephone, email and website chat support to customers. Responsible for pre-sales product technical support by providing response to technical queries, technical information and assisting customers with product selection and information.

Essential Functions:

  • Assist customers via phone, chat, and email with product selection and integration for their application
  • Field custom optics requests and vet based on Edmund Optics’ manufacturing capabilities
  • Provide pre-sales support in the form of quotes, pricing, and availability
  • Provide post-sales support in the form of troubleshooting and RMA creation
  • Collaborate with other departments within Edmund Optics to improve technical expertise and expand knowledge
  • Partake in projects designed to streamline internal processes and improve the customer experience
  • Participate in local tradeshows to meet new customers.
  • Comply with federal, state, and company policies, procedures, and regulations

Required Skills & Abilities:

  • Basic knowledge and technical aptitude in optics or a related field
  • Basic customer service skills and phone etiquette
  • Professional demeanor, proficient in active listening and effective communication
  • Capable of critical thinking, deductive reasoning, and problem-solving
  • Ability to review, edit, and draft technical documents such as specification sheets, application notes, etc. Knowledge of Optical software such as Zemax and Tracepro preferred.
  • Ability to work independently and as part of a team. Available to work in shifts over weekends.
  • Capable of multi-tasking and tolerating a high level of stress
  • Requires minimal supervision and direction


  • Associate degree or Bachelor’s degree in Optics, Physics, or Engineering subject.


Edmund Optics provides extensive training programs and internal development opportunities as well as a range of employee benefits including employee provident fund, personal medical insurance, and flex benefits. The overall employment package is highly competitive with the aim of attracting the best talent available.

Contact Information