Sales Engineer

Brief Summary:

Sales Engineers are responsible for providing customers through knowledge of technical concepts, industry trends, and Edmund Optics’ product capabilities. These engineers act as part of a team to grow business by assisting customers in a variety of industries (e.g. manufacturing, semiconductor, biomedical, university, etc.) with their requirements.

Responsibilities:

• 開發和管理關鍵客戶 。 Provide sales support for key accounts.
• 為關鍵客戶提供銷售支持。 Develop and Manage key accounts
• 通過電話、聊天和電子郵件及時、專業地為客戶提供幫助 。 Assist customers promptly and professionally via phone, chat, and email.
• 了解客戶的需求並根據他們的應用提出適當的建議 。Understand customers’ needs and make appropriate recommendations based on their application.
• 使用 Microsoft Dynamics CRM 記錄和跟踪客戶互動 。 Log and track customer interactions using Microsoft Dynamics CRM.
• 傳達客戶要求和行業趨勢，幫助愛特蒙特光學更好地服務市場 。 Communicate customer requests and industry trends to other departments to help Edmund Optics to better service the market.
• 與愛特蒙特光學內部的其他部門合作以獲取新的技能和知識。Collaborate with other departments within Edmund Optics to acquire new skills and knowledge.
• 代表公司參加貿易展覽、技術會議和非現場培訓。 Represent the company at trade shows, technical conferences, and off-site trainings.
• 能夠出差和拜訪客戶。 Able to travel and visit customers.
• 遵守公司政策、程序和法規。 Comply with company policies, procedures, and regulations.

Requirements:

• Basic knowledge and technical aptitude in precision engineering, photonics or a related field
• Basic customer service skills and phone etiquette
• Professional demeanor
• Proficient in active listening and effective communication
• Capable of critical thinking, deductive reasoning, and problem solving
• Ability to review, edit, and draft technical documents such as spec sheets, application notes, etc.
• Ability to work independently and as part of a team
• Capable of multi-tasking and tolerating a high level of stress
• Capable of keeping track of numerous ongoing customer conversations
• Requires minimal supervision and direction
• Able to travel and visit customers.

Education/Experience:

• 大學光學或相關工程科系, 光學相關產品
  Diploma or Bachelor’s degree in Engineering, Physics, or related field.
• 2-4年銷售經驗, 能獨立作業
  Preferably with two to four years of work experience in a technical sales position.